So essentially you’re saying that even though none of the channels have branding on them currently when chatting, you will be adding this and then forcing users to pay to remove the branding? You have a really amazing service right now, and I believe imposing branding within the chats seems a bit intrusive. I wouldn’t mind branding on say a website widget, but anything else would be excessive. I don’t want a bot that tells users in replies “Created with flow.ai”. I would rather take my code somewhere else before paying to remove a feature like this. There are other platforms that offer the services you do, however you are the best right now, adding this in-chat branding would damage your integrity.
Personally I would pay for:
Collaboration (As mentioned Above)
Access to more Channels (Except for Messenger, as Facebook has released a similar program)
Number of Active Projects (However I would not for inactive projects, I.E. projects unlinked to outside platforms)
Live Chat (I.E. Handovers as you call them)
Cloud Storage (As long as there was a free base package with space for normal users)
I wouldn’t pay for:
Branding (These bots are intellectual property, which we design, you shouldn’t be allowed to brand them, regardless)
Access to Designing Features (I.E. features already included such as intents, entities, coding, events, replies)
Limit on Flows/Design Features
Backup/Export (Very counter-intuitive to any developer)
Note: I am sorry if you do not agree, but I do think some elaboration and warning must be made before these features are implemented to the users who are currently using your service. While I do appreciate the recent updates, imposing restrictions such as the ones I mentioned previously does not seem right, and can cause backlash if this does affect bots already created. Especially when you say “getting more interactions”. I do not understand if you mean the number of users who are able to interact with a bot, or if you mean the number of flows a user is able to have. I could understanding imposing a limit on the number of users, however I do not feel like imposing a limit on number of flows is right in this case, as it may break some bots. I am worried about this, as I have spent countless hours (months) coding, and training my bot. I would be sad to switch to a different service as I really do enjoy flow.ai, and my time is valuable to me. Probably just as valuable as you value your service.